Refund policy
Return & Refund Policy
At Aloha Sewing Company, we want you to be happy with your purchase. Please review our return and refund policy below.
Digital Products (PDF Sewing Patterns)
Due to the nature of digital products, all sales of digital PDF sewing patterns are final.
Because digital files are delivered immediately after purchase and cannot be physically returned, we are unable to offer refunds, returns, or exchanges on digital downloads.
If you experience any issues accessing your files or have questions about your purchase, we’re happy to help. Please visit our Contact Us page or email us at Contact@AlohaSewingCompany.com, and we’ll work with you to resolve the issue.
Physical Products
If you purchase a physical item from Aloha Sewing Company, you may request a return within 14 days of delivery.
To be eligible for a refund:
- The item must be returned within 14 days of delivery.
- The item must be unused, in its original condition, and returned with any original packaging, if applicable.
- Customers are responsible for return shipping costs unless the item arrives damaged, defective, or an incorrect item was sent.
Once your return is received and inspected, we’ll notify you of the status of your refund. Approved refunds will be issued to your original payment method. Please allow several business days for your financial institution to process the refund.
Damaged or Incorrect Items
If your physical order arrives damaged or you receive the wrong item, please contact us as soon as possible through our Contact Us page or by emailing Contact@AlohaSewingCompany.com. Please include your order number and, if possible, photos of the issue so we can resolve it promptly.
Need Assistance?
If you have any questions about your order, we’re here to help.
Aloha Sewing Company
Hope Mills, North Carolina 28348
United States
Email: Contact@AlohaSewingCompany.com
Or visit our Contact Us page to send us a message.