Privacy policy

At Aloha Sewing Company, we respect your privacy and want you to feel confident when shopping with us. This Privacy Policy explains what personal information we collect, how we use it, when we may share it, and the choices you have regarding your information when you visit or use our website, purchase our products, create an account, or communicate with us.

Aloha Sewing Company operates this website and online store using Shopify. By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect to Improve Your Experience 

When you visit our website, we collect your data depending on how you interact with our website and services.

Any information you choose to share publicly through comments, articles, forums, blogs, or message boards on our website may be accessible to other users and may be copied, collected, or used by third parties. Please exercise caution when sharing personal information in these areas, as we cannot control how such information may be used once publicly disclosed.

Information You Provide to Us

When you place an order, create an account, contact us, sign up for marketing communications, or otherwise interact with us, we may collect information such as

  • Your name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Account login information

  • Order and purchase information

  • Payment and transaction information

  • Information you provide when contacting customer support

  • Reviews, comments, feedback, or other information you voluntarily submit

  • Marketing and communication preferences

In addition to these, payment information may be collected and processed by our payment providers. We generally do not have access to your full payment card number or security code.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, analytics tools, and similar technologies. This may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Network information

  • Pages and products you view

  • Products added to your cart or wishlist

  • Referring websites or links

  • How you interact with our website

  • Date and time of your visit

  • Other usage and technical information

We use this information to operate, secure, analyze, and improve our website and shopping experience.

How Is This Information Used?

We use the information we collect to process and fulfill your orders, manage payments and shipping, provide order confirmations, and respond to your inquiries. We may also use your information to:

Provide and Improve Our Services: Process orders and payments, arrange shipping, manage returns or exchanges, maintain your account, remember your preferences, and provide a more personalized shopping experience.

Marketing and Advertising: Send you promotional emails, messages, or other marketing communications based on your preferences. We may also use information about your browsing or shopping activity to show relevant advertisements.

Security and Fraud Prevention: Protect your account and our website, process payments securely, and detect or prevent fraudulent, illegal, or suspicious activity. Please keep your account login details confidential.

Communicate With You: Respond to your questions, provide customer support, and communicate with you about your orders, account, or services.

Legal and Compliance: Use or disclose information when necessary to comply with applicable laws, legal requests, or court proceedings, or to enforce our policies and protect our rights.

How We Retain Information We Collect

We retain personal information only for as long as necessary to provide our services, fulfill the purposes outlined in this policy, and meet our legal or business requirements. In some cases, we may keep information longer when required by law, for record-keeping or auditing purposes, or to establish, exercise, or defend legal claims.

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Relationship with Shopify

Our website is hosted by Shopify, which may collect and process personal information to operate, maintain, and improve the services. Information you provide may be shared with Shopify and its service providers as necessary to provide the services.

Shopify may also process certain information from your interactions with our store to provide enhanced features and services. For more information about how Shopify handles personal information and your available privacy rights, please review the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Websites and Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content of those third-party sites. We recommend reviewing their privacy policies before providing them with any personal information.

Children's Data

Our services are not intended for children, and we do not knowingly collect personal information from children under the applicable age of majority. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to delete it.

Security and Retention of Your Information

We take reasonable measures to protect your personal information, but no method of transmission or storage is completely secure. Please avoid sending sensitive or confidential information through unsecured channels.

We retain personal information only for as long as necessary to provide our services, maintain accounts, meet legal obligations, resolve disputes, and enforce our agreements and policies.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. These rights may vary by location and may be subject to legal exceptions.

  • Access: Request access to the personal information we hold about you.

  • Delete: Request deletion of your personal information, where permitted by law.

  • Correct: Request correction of inaccurate or incomplete information.

  • Data Portability: Request a copy of your personal information and, where applicable, ask us to transfer it to another organization.

  • Opt Out of Marketing and Targeted Advertising: You may opt out of promotional communications or certain uses of your information for targeted advertising, as permitted by applicable law. Where supported, Global Privacy Control (GPC) signals may also be recognized as an opt-out request.

  • Manage Communication Preferences: You can unsubscribe from promotional emails at any time. We may still send non-promotional messages related to your account, orders, or services.

UK and EEA Residents

If you are located in the UK or European Economic Area, you may also have the right to:

  • Object to or Restrict Processing: Request that we stop or limit certain uses of your personal information.

  • Withdraw Consent: Where we rely on your consent, you may withdraw it at any time. This will not affect processing carried out before your consent was withdrawn.

To exercise your rights, please contact us using the contact information provided in this Privacy Policy. We may need to verify your identity before processing your request. Where permitted by law, you may also appoint an authorized representative to submit a request on your behalf.

We will not discriminate against you for exercising your privacy rights and will respond to valid requests within the timeframe required by applicable law.

For more information about how Shopify handles personal information, please visit Shopify's Privacy Policy.

Complaints

If you have concerns or complaints about how we handle your personal information, please contact us using the details provided in this Privacy Policy. Depending on where you live, you may also have the right to file a complaint with your local data protection or privacy authority.

International Transfers

Your personal information may be transferred, stored, or processed in countries outside your country of residence. Where required by applicable law, we will use appropriate safeguards and recognized legal mechanisms to protect your personal information when it is transferred internationally

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or other operational needs. Any updates will be posted on this website, along with the revised “Last Updated” date. Where required by law, we will also provide additional notice of significant changes.

Contact

If you have questions about this Privacy Policy, our privacy practices, or your personal information rights, please contact us at Contact@AlohaSewingCompany.com.